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Whether it’s a datacenter server or a regular workstation, you can connect when you need to.. HELP FILESetting Up Unattended Support on DesktopUnattended support can be set up by adding the device to the Devices list during a Remote Control session, or by installing the GoToAssist Remote Support application on the device.. Gotoassist Download ErrorGotoassist Mac Client Download 64-bitGotoassist Mac Client Download Windows 7Type the code you received and click the button to proceed.. The availability of the unattended support features depends on an account-level setting in the GoToAssist Remote Support Administration Center. Click

See Storing Unattended Credentials (Windows only) for further details Tip:Agents can create desktop shortcuts for quick access to unattended devices.. Setting up unattended access while in an attended support session is NOT available in case of Windows Remote Desktop Protocol (RDP) connection to the remote computer.. You need to be in control of the customer's computer If you are not in admin mode, you need to restart the GoToAssist Remote Support application as a system service.. Set up while in an Attended Support SessionThis process requires the customer to be physically present at their computer during an active Remote Control session.. Customer side The icon of the GoToAssist Remote Support application is displayed on the customer's system tray (Win) or Application menu (Mac). HERE

Agent side The Add Device icon on the Tool Bar turns into the Device Added icon indicating that the customer's computer is now available on the Devices tab.. Tip: On a Windows device already set up for unattended access, login credentials can be saved.. Select the Device group to which you want to add the device Click Add The customer is prompted to grant permission for setting up unattended support on their computer. 3

Enter a name for the device that will represent it on your list of devices available for unattended support.. For information about how to elevate a session to Remote Control, see Requesting Remote Control. 5ebbf469cd Click

Note: The maximum number of devices set up for unattended access per GoToAssist Remote Support v5 account is 10,000.. GoToAssist includes unattended remote access for up to 10,000 machines per account.. So you can build a complete list of your computers for instant access and unattended remote support, even if.. They need to click Allow Unattended Support, or the permission is automatically declined after nine seconds.. The agent cannot control the customer's computer while the prompt for permission window is being displayed. Click